Privacy Policy
Last updated 21 August 2026
This explains what Midtrace collects when you use Haflad, why, who we share it with, and what you can ask us to do about it.
1. What we collect
- Account details: your name, email address, and a securely hashed password. We never store your password in readable form.
- Orders and tickets: the name, email, and phone number given at checkout, what was bought, and the attendee name and email on each ticket.
- Vendor applications: business name, contact name, email, phone, address, category, description, logo, and any photos you upload.
- Messages: the content of emails and text messages sent through the platform between organizers and their attendees or vendors, including replies.
- Survey answers: responses, and the name and phone number of the respondent where an organizer collected them.
- Technical data: IP address, browser type, and pages visited, used to keep the service running and secure.
We do not collect or store full card numbers. Card details are entered directly with our payment provider.
2. Why we use it
- To deliver what you bought: issuing tickets, sending confirmations and reminders, and admitting you at the door.
- To let organizers run their events: showing them their attendees, orders, vendors, and payouts.
- To take payments, pay organizers, and meet our tax and accounting obligations.
- To answer support requests and investigate fraud or abuse.
5. How long we keep it
Order, ticket, and payment records are kept for as long as required for accounting and tax — typically seven years. Account details are kept while your account is open. Close your account and we delete or anonymise what we are not required to keep.
6. Your rights
Depending on where you live, you can ask for a copy of your data, ask us to correct or delete it, object to certain uses, or ask us to stop sending marketing. Write to Support@haflad.com and we will respond within the time the law allows.
Where an organizer holds your data because you attended or applied to their event, they are responsible for it as well, and you can ask them directly.
7. Security and transfers
Data is encrypted in transit, access is limited to people who need it, and passwords are hashed. No system is perfectly secure, so tell us immediately if you think your account has been compromised.
Our providers may process data in countries other than yours, including the United States, under the safeguards their terms provide.
8. Contact
Questions about this policy, or a request about data we hold, go to Support@haflad.com. We answer within the time the law allows.
Something here unclear? Get in touch and we'll explain it in plain terms.